Privacy Policy

We are committed to:

• Collecting only the minimum data required to operate the service
• Never selling, renting, or trading personal information
• Not using data for advertising or behavioral profiling
• Processing data in accordance with the General Data Protection Regulation (GDPR)
• Applying strong technical and organizational security measures

elephAi exists to support people — not to monetize their data.

a) Account & Onboarding Information

When you create an account, we collect information you voluntarily provide to personalize your experience. This may include:

• Internal user ID
• Username or first name
• Email address
• Age or date of birth
• Country
• Gender (if provided)
• Education level (if provided)
• Relationship status (if provided)
• Number of children (if provided)
• Pregnancy, postpartum, or related context (if shared)
• Emotional self-assessment responses
• General life or work context indicators

This information is used strictly to support the app experience and is not used for advertising or resale.

b) Chat & Interaction Data

elephAi is a conversational system. When you interact with the App, we may process:

• Messages you send
• Responses generated by the system
• Metadata such as timestamps, routing signals, and safety indicators

If you include personal details in messages, they are treated as part of the conversation context.

We use this data only to:

• Deliver the conversation experience
• Maintain safety and system integrity
• Improve system quality and reliability (in aggregated or anonymized form)

We do not use chat data for advertising, marketing, or sale to third parties.

c) What We Do Not Collect

At the current stage, elephAi:

• does not access camera, microphone, or biometric data
• does not collect health records or medical diagnoses
• does not access wearable or sensor data (e.g., heart rate, sleep, steps)
• does not provide medical advice

If this changes, we will update this Policy and request consent where required.

We use data only to:

• Provide emotional support and guidance
• Personalize responses based on user context
• Maintain safety and system stability
• Improve system performance and quality
• Respond to support requests
• Comply with legal obligations

We may use anonymized and aggregated data for internal research and system improvement.

When you visit our Site, we may collect:

• Email address (newsletter or waiting list)
• Information submitted via contact forms
• Basic technical and usage data (cookies and analytics)

This data is used only for communication and improving the website experience.

elephAi and the Unwind Minds website use cookies and similar tracking technologies to provide, protect, and improve our services.

What are cookies?

Cookies are small text files placed on your device when you use an app or a website. They help us remember your preferences, understand how you interact with elephAi, and keep the service secure.

Types of cookies and tracking technologies we use

• Essential cookies are required for the App and Site to function. They enable secure log in, session management, and basic navigation.
• Functional cookies help remember your preferences and settings so you do not have to re enter them every time you use elephAi.
• Analytics cookies help us understand how users interact with elephAi in an aggregated, non identifying way. We use this information solely to improve performance and user experience.
• Security and anti fraud tokens are used to detect abuse, protect accounts, and maintain system integrity.

Purposes

We use these technologies only to:

• Authenticate you and keep your session secure
• Remember your settings and preferences
• Analyse aggregate usage trends to improve elephAi
• Detect and prevent misuse or security incidents

Managing your consent

You can control cookies and tracking technologies in several ways:

• Browser settings. Most browsers let you refuse or delete cookies. Please note that blocking essential cookies may affect the functionality of elephAi.
• In app settings. Where applicable, you can manage analytics and preference related tracking from your elephAi profile or device settings.
• Withdraw consent. For non essential cookies, you may withdraw consent at any time by adjusting your browser or in app preferences. Withdrawing consent to essential cookies may prevent the App from working properly.

We do not use cookies to track you across third party websites for advertising or to build behavioural profiles for marketing purposes.

We use secure infrastructure to store and process data.

Security measures include:

• Encryption in transit and at rest
• Secure authentication and access controls
• Restricted internal access to authorized components only
• Protection of API keys and credentials

While no system is 100% secure, we continuously improve our security practices.

We retain data only as long as necessary to provide the service and meet legal obligations.

You can manage your data directly inside the App by logging into your profile, where you can:

• Delete your account
• Delete your chat history
• Request full data removal

You may also submit requests via email:

softwaredevelopment@unwindminds.com

We will process deletion requests in accordance with applicable data protection laws.

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction that recognises GDPR-style rights, you have the following rights in relation to your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you and to understand how we process it.

Right to Rectification

You may request that we correct inaccurate or incomplete personal data at any time.

Right to Erasure (“Right to be Forgotten”)

You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.

Right to Object

You may object to the processing of your personal data in certain circumstances, including processing for direct marketing or based on legitimate interests.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal data, for example while we verify its accuracy or consider an objection.

To exercise any of these rights, contact us at:

softwaredevelopment@unwindminds.com

We will respond to verified requests within the timeframes required by applicable law and will not charge a fee unless the request is manifestly unfounded or excessive.

We use trusted third-party providers to operate and support the App, including cloud infrastructure and AI processing services.

To provide high-quality and context-aware responses, limited user attributes may be processed by AI service providers. This may include:

• Username or first name
• Age or age range
• High-level contextual information (such as pregnancy or postpartum status)

We apply strict limitations:

• We do not share direct identifiers such as email address or full name
• Data is shared only when necessary to generate responses
• Data is not used by third parties for advertising or independent purposes
• We require all providers to comply with GDPR or equivalent standards

Our system remains the primary processor of user interactions. Third-party AI services are used as a supporting layer for language refinement and response quality.

elephAi is intended for users aged 18 and older.

If we become aware that data from a minor has been collected, we will delete it promptly.

We may update this Privacy Policy as the service evolves.

• Updates will be posted on our Site
• Significant changes may be communicated in-app or by email

For questions or data requests, contact us:

softwaredevelopment@unwindminds.com

Unwind Minds, Unipessoal Lda
Lisbon, Portugal