Privacy Policy – elephAi & Unwind Minds
Effective date: 14 October 2025
Last updated: 22 April 2026
This Privacy Policy explains how Unwind Minds, Unipessoal Lda (“we”, “our”, “us”) collects, uses, stores, and protects information when you use the elephAi mobile application (the “App”) or visit our website www.unwindminds.com (the “Site”).
At Unwind Minds, privacy is not a checkbox. elephAi is built around emotional safety, trust, and respect for the individual. We collect only what is necessary to provide the service, keep it secure, and never sell or exploit personal data.
By using the App or the Site, you agree to the practices described in this Policy.
 
1. Our Commitment to Your Privacy
We are committed to:

• Collecting only the minimum data required to operate the service

• Never selling, renting, or trading personal information

• Not using data for advertising or behavioral profiling

• Processing data in accordance with the General Data Protection Regulation (GDPR)

• Applying strong technical and organizational security measures

elephAi exists to support people — not to monetize their data.
 
2. Information Collected in the elephAi App
a) Account & Onboarding Information
When you create an account, we collect information you voluntarily provide to personalize your experience.
This may include:

• Internal user ID

• Username or first name

• Email address

• Age or date of birth

• Country

• Gender (if provided)

• Education level (if provided)

• Relationship status (if provided)

• Number of children (if provided)

• Pregnancy, postpartum, or related context (if shared)

• Emotional self-assessment responses

• General life or work context indicators

This information is used strictly to support the app experience and is not used for advertising or resale.
 
b) Chat & Interaction Data
elephAi is a conversational system. When you interact with the App, we may process:

• Messages you send

• Responses generated by the system

• Metadata such as timestamps, routing signals, and safety indicators

If you include personal details in messages, they are treated as part of the conversation context.
We use this data only to:

• Deliver the conversation experience

• Maintain safety and system integrity

• Improve system quality and reliability (in aggregated or anonymized form)

We do not use chat data for advertising, marketing, or sale to third parties.
 
c) What We Do Not Collect
At the current stage, elephAi:

• does not access camera, microphone, or biometric data

• does not collect health records or medical diagnoses

• does not access wearable or sensor data (e.g., heart rate, sleep, steps)

• does not provide medical advice

If this changes, we will update this Policy and request consent where required.
 
3. How We Use App Data
We use data only to:

• Provide emotional support and guidance

• Personalize responses based on user context

• Maintain safety and system stability

• Improve system performance and quality

• Respond to support requests

• Comply with legal obligations

We may use anonymized and aggregated data for internal research and system improvement.
 
4. Website Data Collection
When you visit our Site, we may collect:

• Email address (newsletter or waiting list)

• Information submitted via contact forms

• Basic technical and usage data (cookies and analytics)

This data is used only for communication and improving the website experience.
 
5. Cookies & Analytics
The Site may use cookies and analytics tools:

• Cookies do not directly identify you

• Analytics data is aggregated and non-identifying

• You can disable cookies in your browser settings
   

6. Data Storage & Security
We use secure infrastructure to store and process data.
Security measures include:

• Encryption in transit and at rest

• Secure authentication and access controls

• Restricted internal access to authorized components only

• Protection of API keys and credentials

While no system is 100% secure, we continuously improve our security practices.
 
7. Data Retention & Deletion
We retain data only as long as necessary to provide the service and meet legal obligations.
You can manage your data directly inside the App by logging into your profile, where you can:

• Delete your account

• Delete your chat history

• Request full data removal

You may also submit requests via email:
📧 softwaredevelopment@unwindminds.com
We will process deletion requests in accordance with applicable data protection laws.
 
8. Third-Party Services & AI Processing
We use trusted third-party providers to operate and support the App, including cloud infrastructure and AI processing services.
To provide high-quality and context-aware responses, limited user attributes may be processed by AI service providers. This may include:

• Username or first name

• Age or age range

• High-level contextual information (such as pregnancy or postpartum status)

We apply strict limitations:

• We do not share direct identifiers such as email address or full name

• Data is shared only when necessary to generate responses

• Data is not used by third parties for advertising or independent purposes

• We require all providers to comply with GDPR or equivalent standards

Our system remains the primary processor of user interactions. Third-party AI services are used as a supporting layer for language refinement and response quality.

9. Children’s Privacy
elephAi is intended for users aged 18 and older.
If we become aware that data from a minor has been collected, we will delete it promptly.
 
10. Changes to This Policy
We may update this Privacy Policy as the service evolves.

• Updates will be posted on our Site

• Significant changes may be communicated in-app or by email
   

11. Contact Information
For questions or data requests, contact us:
📧 softwaredevelopment@unwindminds.com
📍 Unwind Minds, Unipessoal Lda
Lisbon, Portugal