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Unwind Minds

Unwind Minds

Privacy Policy – ElephAi

This Privacy Policy explains how Unwind Minds, Unipessoal Lda (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you use the ElephAi wellbeing application (the “App”) or visit our website www.unwindminds.com (the “Site”).

By using the App or the Site, you agree to the practices described in this Policy.

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At Unwind Minds, we are committed to safeguarding your privacy and personal data. We handle all information in accordance with applicable global data protection laws, including the General Data Protection Regulation (GDPR). This Policy outlines what data we collect, how we use it, and the measures we take to ensure it remains secure.

Last updated: 14th Oct 2025

1. Information We Collect
We may collect the following categories of data:
a. Personal Information:

  • Name, email address, and account details.

b. Wellbeing & Self-Reported Data:

  • Sleep patterns, nutrition, hydration, mood, exercise, and journal entries.

c. Biometric or Sensitive Data (if provided by you):

  • Health-related information such as stress levels, heart rate (if tracked).

d. Technical Data:

  • Device type, operating system, app usage statistics, IP address.

e. Location Data (if you enable it):

  • For event sharing and location-based features.
     

2. How We Use Your Data
We process your data to:

  • Provide personalized recommendations.

  • Track your progress and wellbeing.

  • Improve and develop app features.

  • Ensure account security and fraud prevention.

  • Enable community interactions.

  • Comply with legal obligations.

We never sell your personal data.
 
3. AI-Powered Recommendations
ElephAi uses artificial intelligence to generate well-being insights. These outputs are informational only and do not constitute medical advice.
 
4. Legal Basis for Processing (GDPR)
We process your personal data under the following lawful bases:

  • Consent (e.g., when you enable location tracking).

  • Contract (to deliver the services you signed up for).

  • Legitimate Interest (to improve the App and ensure security).

  • Legal Obligation (when required by law).
     

5. Data Sharing
We may share your data with:

  • Service Providers: For hosting, analytics, or payment processing.

  • Community Moderation: To enforce guidelines and protect users.

  • Legal Authorities: If required by law or to protect rights and safety.

We do not share your personal well-being data with advertisers.

6. Data Storage & Security

  • Data is stored securely in compliance with GDPR.

  • We apply encryption, secure servers, and regular security audits.

  • However, no system is 100% secure; you use the App at your own risk.
     

7. International Transfers
If your data is transferred outside the EU/EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

8. Data Retention
We keep your personal data only as long as necessary to provide the App, comply with legal obligations, or until you request deletion.

9. Your Rights (GDPR)
You have the right to:

  • Access your data.

  • Correct inaccurate information.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to processing.

  • Port your data to another service.

  • Withdraw consent at any time.

Requests can be made via software.development@unwindminds.com
 
10. Children’s Privacy
ElephAi is not intended for users under 18. If we discover data from minors, it will be deleted.
 
11. Changes to Policy
We may update this Policy to reflect changes in practices or legal requirements. We will notify users of significant updates.

12. Contact Us
For privacy-related questions or GDPR requests, contact us at: software.development@unwindminds.com

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